{"id":291,"date":"2022-04-18T11:02:00","date_gmt":"2022-04-18T11:02:00","guid":{"rendered":"https:\/\/hfi.training\/thinkers-invited\/?p=291"},"modified":"2022-04-18T11:02:00","modified_gmt":"2022-04-18T11:02:00","slug":"the-business-value-of-ux-taking-ux-to-an-institutional-level","status":"publish","type":"post","link":"https:\/\/hfi.training\/thinkers-invited\/na\/article\/the-business-value-of-ux-taking-ux-to-an-institutional-level\/","title":{"rendered":"The Business value of UX: Taking UX to an Institutional level"},"content":{"rendered":"\n<p>Today, executives are placing lots of attention on user experience (UX). Forrester recently published a report that showed that 93% of executives thought that improving the customer experience was a top strategic priority. But, what is the ROI of user experience design?<\/p>\n\n\n<p>This white paper discusses the business value of providing users with the best possible user experience in a way that provides your organization with the best possible business results. Jeff Horvath, HFI\u2019s VP \u2013 UX Strategy, discusses:<\/p>\n\n\n<ul><li>Why a good user experience matters<\/li><li>How to measure the ROI of UX<\/li><li>Industry shifts toward institutionalizing UX<\/li><li>Evaluating and building a mature UX practice by using the Usability Maturity Model<\/li><li>Aligning UX metrics with business metrics<\/li><\/ul>\n\n\n<blockquote class=\"wp-block-quote\"><p><em>\u201cA good user experience, like a measurable ROI, doesn\u2019t typically happen by accident. It is the result of careful planning, analysis, investment, and continuous improvement.\u201d<\/em><\/p><\/blockquote>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Today, executives are placing lots of attention on user experience (UX). Forrester recently published a report that showed that 93% of executives thought that improving the customer experience was a top strategic priority. But, what is the ROI of user experience design? This white paper discusses the business value of providing users with the best [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":292,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/posts\/291"}],"collection":[{"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/comments?post=291"}],"version-history":[{"count":0,"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/posts\/291\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/media\/292"}],"wp:attachment":[{"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/media?parent=291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/categories?post=291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/na\/wp-json\/wp\/v2\/tags?post=291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}