{"id":787,"date":"2022-06-27T07:00:00","date_gmt":"2022-06-27T07:00:00","guid":{"rendered":"https:\/\/hfi.training\/thinkers-invited\/?p=787"},"modified":"2023-08-28T09:51:42","modified_gmt":"2023-08-28T09:51:42","slug":"introduction-to-service-design-thinking","status":"publish","type":"post","link":"https:\/\/hfi.training\/thinkers-invited\/eu\/whitepaper\/introduction-to-service-design-thinking\/","title":{"rendered":"5 Steps to Maximize Your Customer Experience through Service Design"},"content":{"rendered":"\n<p>Brands in the digital environment are accessed by your users within a complex loop of interactions. While users are continuously evolving with advancements in technologies, brands are looking to decode the interplay between brands and users, and meet customer needs at every step of the user journey. This is where Service Design Thinking bridges user expectations with experiences. Learn how you can integrate Service Design Thinking principle and framework to streamline operational processes, innovate and optimize experiences.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Brands in the digital environment are accessed by your users within a complex loop of interactions. While users are continuously evolving with advancements in technologies, brands are looking to decode the interplay between brands and users, and meet customer needs at every step of the user journey. This is where Service Design Thinking bridges user [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":789,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/posts\/787"}],"collection":[{"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/comments?post=787"}],"version-history":[{"count":3,"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/posts\/787\/revisions"}],"predecessor-version":[{"id":1100,"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/posts\/787\/revisions\/1100"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/media\/789"}],"wp:attachment":[{"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/media?parent=787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/categories?post=787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hfi.training\/thinkers-invited\/eu\/wp-json\/wp\/v2\/tags?post=787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}